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SErvicetitan

ServiceTitan
Integration

Use ServiceTitan for field service alongside Hykmah for inventory management, subscription billing, and B2B operations. A custom integration connects both platforms so your data flows between them without duplication.

  • Custom Integration
  • Complementary Systems
  • Contact Required
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ServiceTitan Integration

What is Hykmah? Hykmah is an operations platform with products covering Stockwise (inventory management - online parts sales, multi-warehouse, wholesale/retail, purchase orders), Recuron (subscription billing - complex pricing models, usage-based billing, automated dunning), and Orderlink (B2B customer ordering portal - wholesale trade ordering, custom pricing, quote workflows). These products complement field service platforms like ServiceTitan by handling the adjacent business functions not natively covered.

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Complementary Platforms

Why Use ServiceTitan and Hykmah Together?

ServiceTitan is the leading field service management platform. Hykmah adds inventory, subscription billing, and B2B commerce capabilities that ServiceTitan does not cover natively.

ServiceTitan Strengths

  • Mobile-first technician workflows and job management
  • Sophisticated dispatch and scheduling engine
  • Customer financing and membership programme management
  • Marketing automation for home services businesses
  • Extensive HVAC, plumbing, and electrical workflow templates
  • Customer experience features built for residential service
For field service operations, ServiceTitan is a powerful and proven choice. Hykmah does not replace it.

+ What Hykmah Adds

Multi-Channel Inventory (StockWise) Online parts sales via Shopify storefront, multi-warehouse stock management and tracking, wholesale and retail inventory channels, van stock management for technicians, purchase order management and supplier integrations

Subscription & Service Contract Billing (Recuron) Complex pricing models and tiers, usage-based billing components, automated dunning and renewal workflows, deferred revenue management. More sophisticated than ServiceTitan's basic membership billing.

B2B Trade Customer Portal (Orderlink) Wholesale trade customer self-service ordering, account-specific pricing and catalogues, quote request and approval workflows, real-time inventory visibility for commercial accounts. B2B capabilities ServiceTitan doesn't focus on.

These are the functions that typically exist around field service but outside ServiceTitan's core scope. Hykmah handles them without requiring a separate stack of disconnected tools.
Integration Value

The Integration Value

ServiceTitan continues handling field service operations (dispatch, mobile workflows, customer communications).

Hykmah adds inventory, billing, and B2B capabilities:

ServiceTitan job completion → StockWise parts inventory updates

StockWise parts availability → ServiceTitan technician visibility

ServiceTitan service contracts → Recuron subscription billing

Trade customers order parts via Orderlink B2B portal

All systems share unified customer data

Real-World Scenario

Field Service + Multi-channel Inventory

HVAC company using ServiceTitan for field service operations (dispatch, technician mobile app, customer communications, service marketing). Also running multi-channel parts business: online Shopify storefront, physical trade counter, wholesale B2B accounts, and van stock for technicians.

Why ServiceTitan + Hykmah:

ServiceTitan handles:
  • Job scheduling and dispatch
  • Mobile technician workflows
  • Customer communications and marketing
  • Service history and equipment tracking
  • Membership programs
Exsited (StockWise, Recuron, Orderlink) handles:
  • StockWise: Multi-channel parts inventory across Shopify store + warehouse + van stock + trade counter
  • Orderlink: B2B portal for wholesale trade customers to order parts online
  • Recuron: Subscription service contract billing with usage-based pricing
  • Integration with Xero for accounting

How They Work Together:

Field Service (ServiceTitan):
  • Technicians use ServiceTitan mobile app for jobs
  • Job completion recorded in ServiceTitan
  • Customer equipment and service history tracked
Parts & Billing (Exsited):
  • Parts inventory managed in StockWise (warehouse, van stock, online sales)
  • Wholesale customers order via Orderlink B2B portal
  • Service contract billing via Recuron
  • All financial data syncs to Xero
Integration Sync Points:
  • ServiceTitan job completion → StockWise (parts used, update inventory)
  • StockWise parts availability → ServiceTitan (technician can see stock levels)
  • ServiceTitan customers → Exsited (unified customer records)
  • Service contract info → Recuron (billing coordination)
Result: ServiceTitan's field service excellence combined with Exsited's multi-channel inventory, B2B portal, and subscription billing. Each platform focused on its strengths. No forced choice between systems.
WHAT COULD SYNC

Potential Data Synchronisation

Conceptual integration capabilities (configured per requirements):

From ServiceTitan to Exsited

  • Job completion data (for inventory updates)
  • Parts used on jobs (for stock depletion)
  • Customer information (for unified customer view)
  • Service contract details (for subscription billing coordination)
Conceptual

From Exsited to ServiceTitan

  • Parts inventory availability (for technician visibility)
  • Stock levels and warehouse locations
  • Customer purchase history (parts orders)
  • Subscription contract status
Conceptual

Bi-Directional

  • Customer master data
  • Equipment/asset tracking
  • Service history
Conceptual
Note: Actual sync configuration determined during implementation based on your specific requirements.
IMPLEMENTATION APPROACH

Custom Integration Process

How It Works

1.

Discovery Call (1 hour)

  • Understand your ServiceTitan usage
  • Identify Exsited products needed (StockWise, Recuron, Orderlink)
  • Map data sync requirements
2.

Technical Assessment (1-2 days)

  • Review ServiceTitan API access and permissions
  • Document field mappings and transformation logic
  • Define sync frequency and conflict resolution
3.

Configuration & Testing (2-4 weeks)

  • Build custom integration via Exsited framework
  • Configure field mappings and sync rules
  • Test data flow both directions
  • User acceptance testing
4.

Go-Live & Support (Week 4-5)

  • Deploy to production
  • Monitor initial sync cycles
  • Optimize performance

Timeline: 3–5 weeks typically.

Cost: Custom quote based on integration complexity

FAQs

Frequently Asked Questions

Can I use ServiceTitan and Hykmah together?

Yes. ServiceTitan and Hykmah serve different operational functions and work well together. ServiceTitan handles field service dispatch, technician management, and customer job workflows. Hykmah adds inventory management (Stockwise), subscription and service contract billing (Recuron), and a B2B trade ordering portal (Orderlink). A custom integration connects the platforms so relevant data flows between them without duplicat

Do I have to replace ServiceTitan to use Hykmah?

No. Hykmah does not require you to replace ServiceTitan. The two platforms are complementary for businesses that need strong field service management alongside multi-channel inventory, complex billing models, or a B2B trade portal. You continue running ServiceTitan for field service; Hykmah handles the adjacent functions ServiceTitan does not cover natively.

What data syncs between ServiceTitan and Hykmah?

Common sync points include: job completion data from ServiceTitan to Stockwise (parts used on jobs updating inventory levels), inventory availability from Stockwise back to ServiceTitan (technician visibility of on-hand parts), customer information shared between platforms for commercial clients, and service contract details from ServiceTitan flowing to Recuron for billing. The exact sync points are confirmed during the discovery and assessment phase based on your specific setup.

How long does the integration take?

A typical ServiceTitan-Hykmah integration engagement takes 3–5 weeks from discovery call to go-live. Timeline depends on the number of sync points configured, complexity of your ServiceTitan setup, and Hykmah products involved. Simpler integrations (one or two sync points, standard objects) can go live in 3 weeks.

What does ServiceTitan integration cost?

ServiceTitan integration is a custom implementation engagement. Cost depends on the Hykmah products involved (Stockwise, Recuron, Orderlink), number of data sync points, and workflow complexity. Contact Hykmah's integration team — we will scope the engagement during a discovery call and provide a written fixed-fee proposal based on confirmed requirements.

Use ServiceTitan + Hykmah Together

Discuss how ServiceTitan and Hykmah can work together for your operations. Our integration team will scope the connection and provide a fixed-fee proposal.

Discuss Integration Options View All Integrations

ServiceTitan stays in place

3–5 weeks to go-live

Hykmah adds inventory, billing & B2B

Fixed-fee implementation

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